Overview
Another construction client, Hall Group & Co., led by Cheyne Hall, is an exceptional residential and commercial building company, dedicated to exceptional craftsmanship.
Cheyne was about to open a Melbourne office for Hall Group & Co. and wanted to get a better understanding of how he could systemise the business to be able to scale, replicate, and be able to run itself.
Documentation and a management system was required to ensure every member of staff understood their roles and responsibilities as quickly as possible and particularly, for the Melbourne division to run with minimal input from Cheyne.
I think every business owner should be looking at implementing a business management system. If anyone asks me now, what I did to get to where I am, I tell them to invest into a good business management system and someone to help them set it up correctly.
Cheyne Hall
Director
Why Hall Group & Co. chose ID
Cheyne was familiar with ID’s work and knew Anthea was well respected in our mutual network of business owners and leaders, so already had a good understanding of what ID provides. Cheyne felt we would have a good working relationship and shared similar values.
Business overview at time of ID engagement
When we began working with Hall Group & Co. in 2018, the business was run by Cheyne, his office and finance Manager Kirsty, and 2 other employees, operating out of a shared office. Work was a mix of residential and commercial building projects, with the main emphasis on lift installations.
Working with ID
Hall Group & Co. found our work together very effective. They liked our directness, with “no fluffing”, and appreciated that we deliver exactly what we say we will do.
“You are always straight to the point – even if I don’t want to hear it”.
Cheyne.
What was the most valuable aspect of working with ID?
The systemisation of the business allowed Hall Group & Co. to scale, introducing new services, and expanding into other states. Everything we created for the Sydney office was repeatable across each new location.
How Hall Group &Co. benefited from working with ID
The main benefit was creating the foundation that allowed Hall Group & Co. to scale. They were able to onboard new equity partners in a structured manner and follow the Hall Group ‘way’.
Our hiring and staff management processes enabled Cheyne to manage the teams in a more effective manner though the implementation of a sound structure and hierarchy, with clearly defined roles and responsibilities. With all systems, processes, policies and procedures fully documented, every member of staff is now able to work to consistent standards, enabling efficiencies and smooth operations.
Outcomes produced by ID
Hall Group & Co. has achieved Cheyne’s vision of national expansion. The business has a management system in place which effectively runs the business, as opposed to Cheyne having to do everything.
We have removed risk from the business because our system documents how everything should be done, leaving nothing to chance, no ambiguity or licence for people to make things up as they go.
“Since working with ID, we have increased our revenue by a factor of 60, through our expansion into Victoria and Queensland.”
“We have registered building operations in 5 states, including ACT and Tasmania, we have an office in Victoria and have moved into a larger Sydney office with a factory. We now have 4 separate divisions of the business; Commercial Construction,” Residential Construction, Lift Installation, and Joinery and Installation.”
Hall Group & Co. now employs 60 staff, including a Marketing Manager, Project Estimator, Quantity Surveyor, and Architectural Building Designer. They have increased their output from 20 small projects, annually, to more than 60 large projects.
So, what changed for the business owners?
Cheyne believes he now has more of an understanding of business, that his people management skills have improved considerably, and he is confident in his ability to scale the business and using the system to help them react and pre-empt external forces.
“Right now, we have had to be a bit more cautious with covid and inflation, but we’ve managed to increase our margins while doing the same amount of work, as we have gained efficiencies through the system.”
“I think every business owner should be looking at implementing a business management system. If anyone asks me now, what I did to get to where I am, I tell them to invest into a good business management system and someone to help them set it up correctly.”
Cheyne
Services
- Management System Program
- Policy and Procedure Documentation Program
- (Essentially he completed the Business Booster Program, although this didn’t exist when he started with us)
- Policy Maintenance Program
- Management Consulting